At Vilasita Gallery, we take great pride in the quality and craftsmanship of our handcrafted wooden products. However, if you’re not entirely satisfied with your purchase, we’re here to help.

✅ Returns

• Returns are accepted only if the product is damaged, defective, or incorrect upon delivery.
• To be eligible for a return, please contact us within 24 hours of delivery with photos or a video of the issue.
• The product must be unused, in original packaging, and in the same condition as received.

✅ Refunds

• Once your return is received and inspected, we will notify you of the status of your refund.
• If approved, the refund will be processed within 5–7 business days to your original payment method.
• Shipping charges are non-refundable, unless the error was on our part.

✅ Non-Returnable Items

• Custom-made, personalized, or clearance items are non-returnable and non-refundable.
• Slight variations in color, grain, or finish are natural in handmade wooden products and are not considered defects.

✅ Exchanges

We do not offer direct exchanges. If you want a replacement, please initiate a return (if eligible) and place a new order.

📩 Need Help?

If you have any questions or concerns about your order, feel free to reach us at:
📧 Email: vilasitagallery@gmail.com
📞 Phone/WhatsApp: 8953648888